{"id":125655,"date":"2022-03-14T11:46:19","date_gmt":"2022-03-14T10:46:19","guid":{"rendered":"https:\/\/shop.lanaalpascolo.it\/terms-and-conditions\/"},"modified":"2026-02-13T12:14:43","modified_gmt":"2026-02-13T11:14:43","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/shop.lanaalpascolo.it\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"125655\" class=\"elementor elementor-125655 elementor-340\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-69788e67 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"69788e67\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-486ea96f\" data-id=\"486ea96f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50d398df elementor-widget elementor-widget-text-editor\" data-id=\"50d398df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Terms and Conditions<\/h1><br><strong>1) Purpose<\/strong><br><br><strong>1.1<\/strong>\u00a0These General Terms and Conditions of Contract (hereinafter \u201c<strong>General Terms and Conditions<\/strong>\u201d), together with any documents that may be attached, govern the contractual relationship concluded on the website\u00a0<a href=\"https:\/\/shop.lanaalpascolo.it\/en\/\">shop.lanaalpascolo.it<\/a>\u00a0(hereinafter the \u201c<strong>Website<\/strong>\u201d) between\u00a0<strong>Azienda Agricola Lana al Pascolo, Via Ceredo, 70 Sant\u2019Anna D\u2019Alfaedo (VR) VAT No. 04238080230\u00a0<\/strong>(hereinafter the \u201c<strong>Lana al Pascolo<\/strong>\u201d) and the purchaser\/user (hereinafter the \u201c<strong>Customer<\/strong>\u201d) for the sale of goods carried out through the website\u00a0<a href=\"https:\/\/shop.lanaalpascolo.it\/en\/\">shop.lanaalpascolo.it<\/a>.<br><br><strong>1.2<\/strong>\u00a0The technical characteristics of each product and service are indicated on\u00a0<a href=\"https:\/\/shop.lanaalpascolo.it\/en\/\">shop.lanaalpascolo.it<\/a>, on the individual page dedicated to each product.<br><br><strong>1.3<\/strong>\u00a0Registration on the Website is completed by clicking the \u201cRegistration\u201d button (available on\u00a0<a href=\"https:\/\/shop.lanaalpascolo.it\/my-account\/\">shop.lanaalpascolo.it\/my-account\/<\/a>), with the mandatory tick confirming \u201cI have read and accept the Privacy Policy\u201d.<br><br><strong>1.4<\/strong>\u00a0Each purchase is made on\u00a0<a href=\"https:\/\/shop.lanaalpascolo.it\/en\/\">shop.lanaalpascolo.it<\/a>, through the following process:<br><br>\u2013 selecting a product on the Website;<br><br>\u2013 selecting the quantity to purchase and clicking \u201cAdd to basket\u201d, then clicking \u201cProceed to checkout\u201d;<br><br>\u2013 completing the form on\u00a0<a href=\"https:\/\/shop.lanaalpascolo.it\/en\/checkout\/\">shop.lanaalpascolo.it\/checkout\/<\/a>\u00a0and choosing the payment method (payment is processed on a platform external to the Website), with the requirement to tick to confirm \u201cI have read and accept the Privacy Policy\u201d and \u201cI have read and accept the terms and conditions of sale\u201d:<br><ul>\r\n \t<li>PayPal: click on \u201cPay with PayPal\u201d<\/li>\r\n \t<li>Satispay: click on \u201cPay with Satispay\u201d<\/li>\r\n \t<li>Credit card (Nexi network): click \u201cPlace order\u201d<\/li>\r\n<\/ul><br>\u2013 returning to the Website following a successful payment and receiving, from\u00a0<a href=\"mailto:shop@lanaalpascolo.it\">shop@lanaalpascolo.it<\/a>, an order confirmation email.<br><br><strong>1.5<\/strong>\u00a0Shipping costs are borne exclusively by the Customer, who must pay them in advance and at the same time as payment for the product, according to the amount indicated on the Website, which may vary depending on the number, weight and size of the items purchased.<br><br><strong>1.6\u00a0<\/strong>After payment has been completed, the Customer will receive a second e-mail from shop@lanaalpascolo.it, containing information on the expected shipping date.<br><br><strong>1.7<\/strong>\u00a0Products are sold by Lana al Pascolo via the Internet, in accordance with the procedures described online on the website\u00a0<a href=\"https:\/\/shop.lanaalpascolo.it\/en\/\">shop.lanaalpascolo.it<\/a>\u00a0and with the technical and commercial characteristics set out there, which the Customer, by accepting these General Terms and Conditions, expressly declares they have read and accepted. Product availability is offered for an indefinite period, without prejudice to to Lana al Pascolo&#8217;s right to suspend or withdraw the offer at any time. Any additional services beyond those included in the offer may be provided by Lana al Pascolo only following the Customer\u2019s specific written request, under terms to be agreed on a case-by-case basis.<br><br><strong>1.8<\/strong>\u00a0These General Terms and Conditions have been drafted and prepared in compliance with the provisions of Legislative Decree No. 206\/2005 (Consumer Code) and Law 40\/2007 (Urgent measures for consumer protection, the promotion of competition, the development of economic activities and the establishment of new businesses). They are of general application and may be amended as required by subsequent laws and\/or regulations.<br><br><strong>2) Conclusion of the Contract<\/strong><br><br><strong>2.1<\/strong>\u00a0Full completion of the registration form by the Customer and digital acceptance (by \u201cclicking\u201d), at the time of registration on\u00a0<a href=\"https:\/\/shop.lanaalpascolo.it\/en\/\">shop.lanaalpascolo.it<\/a>, of these General Terms and Conditions constitutes full acceptance by the Customer of these same, as well as of the contents of the documents, rules, provisions and procedures referred to herein, making them binding on the Customer even prior to the conclusion of the contract.<br><br><strong>2.2<\/strong>\u00a0The Contract is concluded on the date the Customer purchases (by \u201cclicking\u201d) each individual product and makes the corresponding payment. It is understood that, if 30 (thirty) days have elapsed from the date of the order and Lana al Pascolo has not received payment within the above limits, the order will be cancelled and deleted without prior notice. The Customer acknowledges and accepts that they will have no claim against Lana al Pascolo and hereby releases it from any liability in relation to such cancellation. Any partial amounts received by Lana al Pascolo in relation to a cancelled order will be made available to the Customer.<br><br><strong>3) Fees and Payment Methods<\/strong><br><br><strong>3.1<\/strong>\u00a0Payment of the price for the ordered product must be made by the Customer during or after the purchase procedure described above \u2013 via PayPal, Satispay or by credit card (Nexi portal) \u2013 and in any case in advance of the shipment of the product. The price of each product is determined according to the rates in force at the time of the order on shop.lanaalpascolo.it. VAT will be applied to all invoiced amounts and, together with any other tax charges arising from performance of the contract, will be borne by the Customer.<br><br><strong>3.2<\/strong>\u00a0The Customer may not assert any rights or raise any objections of any kind unless and until payment has been correctly made. If payment of the price is not made, confirmed or credited to Lana al Pascolo, the latter reserves the right to suspend or discontinue supply of the product with immediate effect, where the product has already been activated, as indicated in Article 13 below.<br><br><strong>3.3<\/strong>\u00a0If the ordered products are delivered outside Italy, the Customer may be subject to import duties and taxes, payable once the parcel reaches the specified destination. In any event, any additional customs clearance costs will be borne by the Customer.<br><br><strong>4) Shipping<\/strong><br><br><strong>4.1<\/strong>\u00a0The Customer acknowledges and accepts that shipping arrangements for the product will begin upon conclusion of the Contract, which Lana al Pascolo will notify to the Customer by email from\u00a0<a href=\"mailto:shop@lanaalpascolo.it\">shop@lanaalpascolo.it<\/a>.<br><br><strong>4.2<\/strong>\u00a0Lana al Pascolo reserves the right, at its sole discretion, not to ship the product where:<br><br>a) the Customer does not pay for the order using the methods described on the Website;<br><br>b) the Customer does not provide the documentation requested by Lana al Pascolo, or provides false data or data that Lana al Pascolo suspects to be false;<br><br>c) the Customer is recorded in the public register of financial protests or is subject to enforcement proceedings;<br><br>d) the Customer has been admitted to or is subject to insolvency proceedings;<br><br>e) there are technical, organisational or other reasons that prevent shipment.<br><br>In such cases, Lana al Pascolo will inform the Customer that the product will not be shipped, without having to state reasons, and will be obliged solely to refund the Customer any amount received in payment, with no further charges. The parties agree that no interest of any kind will be due on that amount. The Customer acknowledges and accepts that they are entitled only to a refund of the price paid to Lana al Pascolo and may not make any claim for compensation, damages or any further remedy of any kind.<br><br><strong>5) Authentication Credentials<\/strong><br><br><strong>5.1<\/strong><a href=\"https:\/\/shop.lanaalpascolo.it\/en\/\">shop.lanaalpascolo.it<\/a>\u00a0is accessed via a user ID (login) and password chosen by the Customer and known only to the Customer. The Customer acknowledges and accepts that if third parties become aware of their credentials, those parties could improperly use the services registered in the Customer\u2019s name. The Customer therefore undertakes to keep and use such credentials with the utmost confidentiality and care. The Customer also undertakes to promptly notify Lana al Pascolo in writing of any unauthorised use of their login and\/or password and any other breach of security of which they become aware, including theft, loss or misplacement.<br><br><strong>5.2<\/strong>\u00a0The Customer acknowledges and accepts that Lana al Pascolo reserves the right to change the access codes (login and password) if necessary; the updated details will be promptly communicated to the Customer by email to the address provided at the time of ordering.<br><br><strong>6) Website Functionality<\/strong><br><br><strong>6.1<\/strong>\u00a0The Website will normally be active 24 (twenty-four) hours a day; however, the Customer acknowledges and accepts that Lana al Pascolo may suspend or interrupt the functionality of\u00a0<a href=\"https:\/\/shop.lanaalpascolo.it\/en\/\">shop.lanaalpascolo.it<\/a>\u00a0to carry out routine or extraordinary maintenance as deemed appropriate or necessary. In such cases, Lana al Pascolo undertakes to perform <br><br>necessary. In such cases, Lana al Pascolo undertakes to perform such work as quickly as possible in order to reduce inconvenience to the Customer. The Customer acknowledges and accepts that they may not claim any compensation, refund or damages from Lana al Pascolo for such suspensions or interruptions.<br><br><strong>7) Changes to Services and Variations to Offer Terms<\/strong><br><br><strong>7.1<\/strong>\u00a0The Customer acknowledges and accepts that Lana al Pascolo reserves the right to modify services and change the terms of the offer at any time without notice. Contracts concluded prior to the introduction of such changes will nevertheless remain valid and be performed in full under the original agreed terms.<br><br><strong>7.2<\/strong>\u00a0If Lana al Pascolo amends these General Terms and Conditions, the amendments will be communicated to the Customer by email and\/or by publication on\u00a0<a href=\"https:\/\/shop.lanaalpascolo.it\/en\/\">shop.lanaalpascolo.it<\/a>. The amendments will take effect 30 (thirty) days from the date of communication. Within the same timeframe, the Customer may withdraw from the contract by written notice sent by registered letter with return receipt (raccomandata A.R.) to Lana al Pascolo at the address indicated above. If the Customer does not exercise this right of withdrawal within the time and in the manner set out above, the changes will be deemed known and accepted by the Customer.<br><br><strong>7.3<\/strong>\u00a0Lana al Pascolo reserves the right, at its sole discretion, to modify the functionality of its system and its structure. Lana al Pascolo shall not be held liable for any direct or indirect damage resulting from activation and\/or interruption of the services.<br><br><strong>8) Assignment of the Contract<\/strong><br><br>The Customer may not transfer to third parties, in whole or in part, the contract or any rights and\/or obligations arising from it. The Customer hereby gives consent, pursuant to Article 1407 of the Italian Civil Code, for Lana al Pascolo to assign the Contract to third parties or transfer to third parties, in whole or in part, its rights and obligations arising from the Contract.<br><br><strong>9) Customer Data<\/strong><br><br>The Customer undertakes to provide Lana al Pascolo with the personal data necessary for full and correct performance of the contract and warrants, under their own sole responsibility, that such data are correct, up to date and truthful and allow their true identity to be established. The Customer undertakes to notify Lana al Pascolo of any changes to the data provided, promptly and in any event within 15 (fifteen) days of such change, and to provide, at any time upon request, suitable proof of their identity, <br><br>request, suitable proof of their identity and domicile or residence and, where applicable, their capacity as legal representative of the requesting or registered legal entity. Upon receipt of such notification, Lana al Pascolo may request additional documentation to evidence the reported changes. If the Customer fails to provide such notification or the requested documentation, or if they provide data that are false, outdated, incorrect or incomplete \u2013 or data that Lana al Pascolo has reason, at its sole discretion, to consider as such \u2013 Lana al Pascolo reserves the right to: a) refuse the Customer\u2019s request; b) suspend services with immediate effect, without notice and for an indefinite period; c) cancel and\/or interrupt, without notice, any data amendment operations; d) terminate the contract, retaining the sums paid by the Customer as a contractual penalty. In any event, Lana al Pascolo reserves the right to claim compensation for any greater loss and it is understood that the Customer may not make any claim for refund, indemnity or further damages.<br><br><strong>10) Customer Obligations, Prohibitions and Liability<\/strong><br><br><strong>10.1<\/strong>\u00a0The Customer must, at their own expense and under their own responsibility, obtain all equipment necessary to access and use <a href=\"https:\/\/shop.lanaalpascolo.it\/en\/\">shop.lanaalpascolo.it<\/a>. The Customer must use equipment and accessories approved under European standards, in perfect working order and such as not to cause disruption or damage to the Website. Responsibility for use of such equipment and of the Website rests exclusively with the Customer, who agrees to indemnify Lana al Pascolo against any resulting costs, charges, damage or compensation that Lana al Pascolo may incur due to the matters described above. Lana al Pascolo provides no guarantee as to the compatibility of the Customer\u2019s hardware and software with\u00a0<a href=\"https:\/\/shop.lanaalpascolo.it\/en\/\">shop.lanaalpascolo.it<\/a>; all related checks are the Customer\u2019s responsibility.<br><br><strong>10.2<\/strong>\u00a0It is expressly understood that Lana al Pascolo is not subject to any general obligation of monitoring; it therefore does not monitor or supervise the behaviour or actions carried out by the Customer through\u00a0<a href=\"https:\/\/shop.lanaalpascolo.it\/en\/\">shop.lanaalpascolo.it<\/a>,\u00a0nor does it monitor or supervise information, data or content entered or processed by the Customer or by the Customer\u2019s agents or collaborators.<br><br><strong>10.3<\/strong>\u00a0The Customer undertakes to use\u00a0<a href=\"https:\/\/shop.lanaalpascolo.it\/en\/\">shop.lanaalpascolo.it<\/a>\u00a0solely for lawful purposes permitted by applicable laws, customs and standards of diligence, and in any case without infringing any third-party rights, assuming all responsibility in this respect. By way of example (and without limitation), the Customer undertakes to:<br><ol>\r\n \t<li>a) use the Website in compliance with the intellectual and\/or industrial property rights of Lana al Pascolo or third parties and ensure that any material uploaded to the internet, including through the services offered by Lana al Pascolo, is lawfully and fully owned\/controlled by the Customer, does not breach mandatory rules and does not infringe any copyright, trademark, patent or other right of third parties or of Lana al Pascolo protected by law or contract;<\/li>\r\n \t<li>b) not use, or allow third parties to use, directly or indirectly, the Website in breach of applicable law, morality or public order, or for the purpose of disturbing public or private peace, causing offence, or causing direct or indirect harm to anyone (including the Customer), or otherwise to violate, or facilitate the violation (directly or indirectly), of the laws of the Italian State, or in any way that could harm the image or trademarks owned by Lana al Pascolo;<\/li>\r\n \t<li>c) keep access codes (login and password) strictly confidential and not transfer them to third parties, remaining responsible for their safekeeping vis-\u00e0-vis Lana al Pascolo and third parties, and change the password at least every three months, indemnifying and holding Lana al Pascolo harmless from any liability in the event of legal actions, losses or damages (including legal costs and fees) suffered by anyone arising from the Customer\u2019s failure to comply with the provisions on safekeeping, changing and custody of such passwords;<\/li>\r\n \t<li>d) not carry out acts intended to violate or attempt to violate computer systems or the security of Lana al Pascolo\u2019s or third parties\u2019 networks, or the confidentiality of private messages, or otherwise acts intended to damage the integrity of others\u2019 resources or cause direct or indirect harm to anyone;<\/li>\r\n \t<li>e) not take part in attempts to breach computer systems and network security of Lana al Pascolo or third parties which could result in civil or criminal liability;<\/li>\r\n \t<li>f) not access systems, networks or information of third parties without their explicit authorisation, including by scanning\/probing techniques, vulnerability testing, security breach attempts or attempts to bypass authentication measures;<\/li>\r\n \t<li>g) not create dangerous or unstable situations or other technical problems as a result of programming activities or usage methods that impact service quality for the Customer or other customers, causing damage to them, to Lana al Pascolo or to third parties;\r\nh) not publish public information (text or images) that could damage Lana al Pascolo\u2019s image using the services provided;\r\n<\/li>\r\n \t<li>h) not publish public information (text or images) that could damage Lana al Pascolo\u2019s image using the services provided;<\/li>\r\n \t<li>i) not engage in spamming or equivalent actions; transmit or disseminate any material containing viruses or other code\/files\/programmes designed to compromise, interrupt, destroy or limit the functioning of networks, software, hardware or telecommunications systems of Lana al Pascolo or third parties;<\/li>\r\n \t<li>l) not carry out phishing or other unlawful actions intended to obtain users\u2019 personal data or other confidential information;\r\nm) not use unauthorised applications or scripts. If Lana al Pascolo detects that such applications or scripts cause server malfunction, it reserves the right to intervene in the most appropriate manner to stop the malfunction;\r\n<\/li>\r\n \t<li>m) non utilizzare applicazioni o script non consentiti. Resta inteso che nell\u2019ipotesi in cui Lana al Pascolo rilevi che applicazioni o script provochino malfunzionamento al server si riserva la facolt\u00e0 di intervenire nella maniera pi\u00f9 opportuna al fine di far cessare tale malfunzionamento;<\/li>\r\n \t<li>n) observe and accept, without reservation, declaring that they have carefully reviewed, the following documents:<\/li>\r\n \t<li>the \u201cNetiquette Guidelines\u201d contained in RFCs published on the Internet Engineering Task Force website, including RFC2635 \u201cA Set of Guidelines for Mass Unsolicited Mailings and Postings\u201d, available on the Internet at\u00a0<a href=\"https:\/\/www.ietf.org\/rfc\/rfc1855.txt\" target=\"_blank\" rel=\"noopener\">https:\/\/www.ietf.org\/rfc\/rfc1855.txt<\/a>\u00a0e\u00a0<a href=\"https:\/\/www.ietf.org\/rfc\/rfc2635.txt\" target=\"_blank\" rel=\"noopener\">https:\/\/www.ietf.org\/rfc\/rfc2635.txt<\/a>;<\/li>\r\n \t<li>the provisions contained in Lana al Pascolo\u2019s policy on\u00a0<a href=\"https:\/\/shop.lanaalpascolo.it\/en\/\">shop.lanaalpascolo.it<\/a>.<\/li>\r\n<\/ol><br><strong>10.4<\/strong>\u00a0In the event of a breach (or suspected breach) of even one of the obligations listed above, Lana al Pascolo may take any measures it deems appropriate to eliminate, where possible, the breach (or suspected breach) and its effects, and may suspend, interrupt or disable access to\u00a0<a href=\"https:\/\/shop.lanaalpascolo.it\/en\/\">shop.lanaalpascolo.it<\/a>, immediately and without notice. It also reserves the right to terminate the contract and retain sums paid by the Customer as a contractual penalty, without prejudice to compensation for any greater loss. The Customer acknowledges and accepts that they shall have no entitlement to any refund, indemnity or damages in relation to measures adopted by Lana al Pascolo.<br><br>In any event, the Customer assumes all responsibility for the above breaches and undertakes to indemnify and hold Lana al Pascolo harmless from any adverse consequences, and from all losses, damages, liabilities, costs, charges and expenses, including legal fees, incurred or suffered by Lana al Pascolo as a consequence of any failure by the Customer to comply with the obligations undertaken and guarantees given under these General Terms and Conditions, or otherwise connected to the uploading of information to the internet through\u00a0<a href=\"https:\/\/shop.lanaalpascolo.it\/en\/\">shop.lanaalpascolo.it<\/a>,\u00a0including where third parties claim damages against Lana al Pascolo on any basis.<br><br><strong>11) Warranty and Limitation of Liability of Lana al Pascolo<\/strong><br><br><strong>11.1<\/strong>\u00a0The warranty regime for products sold by Lana al Pascolo differs depending on whether the purchaser is a \u201cconsumer\u201d or a \u201cprofessional\u201d within the meaning of Directive 1999\/44\/EC concerning certain aspects of the sale of consumer goods and associated guarantees.<br><br>If the Customer purchases as a \u201cconsumer\u201d, they benefit from the statutory legal guarantee of conformity that the seller is required by law <br><br>legal guarantee of conformity that the seller is required by law to provide for all goods sold (the \u201cLegal Warranty\u201d).<br><br><strong>11.2\u00a0<\/strong>The Legal Warranty covers lack of conformity arising within 24 months of purchase.<br><br><strong>11.3<\/strong>\u00a0Under applicable law, where the Legal Warranty applies, the Customer is entitled to have the goods brought into conformity free of charge by repair or replacement, or, where this is not possible, to a reduction in the purchase price or termination of the contract. Lana al Pascolo is liable for lack of conformity where it arises within two years from the date of delivery. In any case, the Customer must report the lack of conformity within two months of discovering it.<br><br><strong>11.4<\/strong>\u00a0To the extent permitted by law, Lana al Pascolo declines all liability where the delivered product does not comply with the legislation of the country of delivery other than Italy.<br><br><strong>11.5<\/strong>\u00a0Lana al Pascolo shall not be liable for non-material differences between the purchased goods and the illustrative images and\/or text descriptions published on the Website.<br><br><strong>11.6<\/strong>\u00a0Except in cases of wilful misconduct or gross negligence, Lana al Pascolo shall be liable only for direct and foreseeable damage at the time the sales contract is concluded. It shall therefore not be liable for any losses suffered, loss of profit, or any other damage that is not the immediate and direct consequence of its breach or that was not foreseeable at the time the sales contract was concluded.<br><br><strong>11.7\u00a0<\/strong>Definition of the Legal Warranty:<br><br>The Legal Warranty is the statutory guarantee \u2013 which applies by right only to the consumer, i.e. someone purchasing products for non-professional or non-business purposes \u2013 on the sale of consumer goods provided for by Directive 1999\/44\/EC, also known as the \u201cguarantee of conformity\u201d. It protects you where products you purchase show a lack of conformity with the sales contract (\u201cLegal Warranty\u201d).<br><br>This includes products that do not work properly, cannot be used as declared by the seller or for the purposes for which goods of the same type are generally used, do not have the characteristics or quality promised by the seller, or are not fit for the use for which you purchased them.<br><br>The Legal Warranty covers lack of conformity that becomes apparent within 24 months from the delivery date of the purchased product, even if the defect was not immediately detectable on that date. To rely on it, the Customer must inform the seller of the defect within two months of discovering it. <br><br><br>Unless proven otherwise, lack of conformity that becomes apparent within the first six months from delivery is presumed to have existed at the time of delivery, unless that presumption is incompatible with the nature of the goods or the nature of the lack of conformity.<br><br>If the purchased product has a defect covered by the Legal Warranty, the Customer is entitled, without incurring any expense, to repair or replacement by the seller. The Customer is entitled to a price reduction or termination of the contract in the following cases: (a) if replacement or repair is impossible or excessively onerous; (b) if the seller has not carried out repair or replacement within a reasonable period of time; or (c) if replacement or repair has caused significant inconvenience. The amount of any price reduction will take into account the use made of the product.<br><br><strong>12) Confidentiality<\/strong><br><br>Lana al Pascolo and the Customer mutually undertake to treat as confidential any data or information known or handled in relation to the activities for performance of the service provided by Lana al Pascolo.<br><br><strong>13) Express Termination Clause<\/strong><br><br>This contract shall be automatically terminated pursuant to and for the purposes of Article 1456 of the Italian Civil Code, where the Customer:<br><br>a) assigns all or part of the contract to third parties without complying with the procedures set out by Lana al Pascolo;<br><br>b) has previously been, or is, in breach towards Lana al Pascolo on any basis, including for services other than those covered by this contract;<br><br>c) fails to pay the required amount;<br><br>d) has been declared insolvent or has been admitted to or is subject to insolvency proceedings;<br><br>e) breaches the provisions set out in Articles 10 and 11 of these General Terms and Conditions.<br><br>In the above cases, termination shall take effect by unilateral declaration by Lana al Pascolo, to be sent by registered letter with return receipt (raccomandata A.R.), ordinary email (PEO) or certified email (PEC) to the Customer at one of the contact details provided. In such cases, the Customer acknowledges and accepts that sums paid shall be retained by Lana al Pascolo as a contractual penalty, without prejudice to compensation for any greater loss, and the Customer may not claim any refund, indemnity and\/or damages. It is understood that the above termination by operation of law applies without prejudice to other grounds for termination and, more generally, to any other remedies available under law, including actions to recover any damages suffered by Lana al Pascolo.<br><br><strong>14) Withdrawal<\/strong><br><br><strong>14.1<\/strong>\u00a0As a general rule, the Customer may not withdraw from the contract, except as expressly provided in Article 14.2 below. In the event of unlawful cancellation, withdrawal or termination by the Customer, Lana al Pascolo is hereby authorised to retain sums paid up to that point as a contractual penalty, without prejudice to compensation for any greater loss.<br><br><strong>14.2<\/strong>\u00a0A Customer who qualifies as a \u201cconsumer\u201d, identified pursuant to Article 3 of Legislative Decree 206\/2005 (the \u201cConsumer Code\u201d) as a natural person acting for purposes outside their business or professional activity, has the right to withdraw from the order without giving any reason within 14 days from the day on which they receive the ordered product (or the last product, batch or item in the case of goods delivered separately in multiple lots\/pieces) or from conclusion of the contract.<br><br>To exercise the right of withdrawal, the relevant notice must be sent before expiry of the 14-day period and the product must be returned to Lana al Pascolo at the address indicated in these General Terms and Conditions.<br><br>Lana al Pascolo will refund all payments received in relation to the product for which the Customer has exercised the right of withdrawal, including shipping costs relating to the least expensive delivery option, within 14 days from the day on which Lana al Pascolo receives the notice of withdrawal. The refund will be made using the same payment method used for the order, unless the Customer has expressly agreed otherwise. In any event, the Customer will not incur any costs as a result of the refund.<br><br>The Customer must return the products within 14 days from the day on which they communicated withdrawal and must bear the direct costs of returning the products. The Customer may be held liable for any diminished value of the goods resulting from handling (other than what is necessary to establish the nature, characteristics and functioning of the goods).<br><br><strong>14.3<\/strong>\u00a0Lana al Pascolo reserves the right to withdraw from the Contract at any time without providing reasons, by giving written notice to the Customer with at least 15 (fifteen) days\u2019 notice, by registered letter with return receipt, ordinary email <br>(PEO) or certified email (PEC), except in the event of force majeure, in which case Lana al Pascolo reserves the right to withdraw with immediate effect. As a consequence, Lana al Pascolo will be required to refund the Customer solely the total product price. Any other refund, indemnity, damages or liability of Lana al Pascolo in relation to the exercise of the right of withdrawal is expressly excluded.<br><br><strong>15) Electronic Log<\/strong><br><br>The Customer expressly acknowledges and accepts the existence of the connection log register (LOG &#8211; data relating to internet traffic), compiled and stored by Lana al Pascolo within the time limits and in the manner required by law.  This register constitutes full and conclusive evidence of the facts and actions carried out by the Customer vis-\u00e0-vis Lana al Pascolo or third parties. It is strictly confidential and may be produced or provided only at the request of the parties expressly indicated by law. Lana al Pascolo adopts all technical and organisational measures necessary to ensure the confidentiality of connection logs. The Customer also acknowledges and accepts that Lana al Pascolo reserves the right to store \u201caccess logs\u201d (so-called LOG FTP) generated by the Customer when accessing the management panel, for a period equal to or longer than the duration of the contractual relationship.<br><br><strong>16) Final Provisions and Communications<\/strong><br><br><strong>16.1<\/strong>\u00a0This Contract cancels and replaces any previous understandings between Lana al Pascolo and the Customer relating to the same subject matter and constitutes the entire agreement between the parties on that subject. No amendment, addition or clause of any kind added to this contract shall be valid and effective between the parties unless specifically and expressly approved in writing by both.<br><br><strong>16.2<\/strong>\u00a0The relationship between Lana al Pascolo and the Customer under these General Terms and Conditions shall not be construed as a mandate, agency, representation, partnership, association or any similar or equivalent arrangement.<br><br><strong>16.3<\/strong>\u00a0Any breach or behaviour by the Customer inconsistent with these General Terms and Conditions shall in no case be considered a waiver or tacit acceptance of such breaches, even if not contested by Lana al Pascolo. Any failure by Lana al Pascolo to exercise or enforce any right or clause of the Contract shall not constitute a waiver of such rights or clauses.<br><br><strong>16.4<\/strong>\u00a0All communications to the Customer relating to this contractual relationship may be made by Lana al Pascolo by hand, by email (certified or otherwise), by registered letter with return receipt, by ordinary post or by fax to the contact details provided by the Customer at the time of ordering; accordingly, such communications shall be deemed known to the Customer. Any changes to the Customer\u2019s address not communicated to Lana al Pascolo shall not be binding on it. Any communications that the Customer intends to send to Lana al Pascolo relating to this contract must be sent to the contact details indicated in this Contract.<br><br><strong>16.5<\/strong>\u00a0Any total or partial invalidity or ineffectiveness of one or more clauses of these General Terms and Conditions shall not invalidate the remaining clauses, which shall remain fully valid and effective.<br><br><strong>16.6<\/strong>\u00a0For matters not expressly provided for in these General Terms and Conditions, the parties expressly refer (to the extent compatible) to the laws in force at the time the contract is concluded.<br><br><strong>16.7<\/strong>\u00a0Any complaints must be submitted to Azienda Agricola Lana al Pascolo, Via Ceredo 70, Sant\u2019Anna D\u2019Alfaedo (VR) by registered letter with return receipt within 48 (forty-eight) hours of the occurrence of the service issue. Lana al Pascolo will review the complaint and provide a written response within 60 (sixty) days of receipt. In the case of particularly complex complaints that do not allow a complete response within the above time limits, Lana al Pascolo will inform the Customer, within those time limits, of the status of the case.<br><br><strong>16.8<\/strong>\u00a0For anything not covered by these General Terms and Conditions, express reference is made to the applicable laws.<br><br><strong>17) Competent Court<\/strong><br><br>Any dispute concerning the interpretation, performance or termination of the Contract shall fall under the exclusive jurisdiction of the Court of Verona, except where the Customer has acted and concluded the contract as a Consumer for purposes outside any business or professional activity; in that case, jurisdiction shall lie exclusively with the court of the place where the Customer has their residence or domicile, provided it is located within Italy.<br><br><strong>18) Privacy<\/strong><br><br>Lana al Pascolo\u2019s privacy policy is available, in its most up-to-date version, on the company website\u00a0<a href=\"https:\/\/shop.lanaalpascolo.it\/en\/\">shop.lanaalpascolo.it<\/a><br><br><strong>Unfair terms (vessatory clauses)<\/strong><br><br>Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the Customer, having carefully read and specifically reviewed them, expressly approves and accepts the following clauses:<br><br>3) Fees and payment methods;<br><br>4) Shipping;<br><br>7) Changes to services and variations to offer terms;<br><br>8) Assignment of the Contract;<br><br>9) Customer data;<br><br>10) Customer obligations, prohibitions and liability;<br><br>11) Warranty and limitation of liability of Lana al Pascolo;<br><br>13) Express termination clause;<br><br>14) Withdrawal;<br><br>17) Competent court.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms and Conditions 1) Purpose 1.1\u00a0These General Terms and Conditions of Contract&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-125655","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.lanaalpascolo.it\/en\/wp-json\/wp\/v2\/pages\/125655","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.lanaalpascolo.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.lanaalpascolo.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.lanaalpascolo.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.lanaalpascolo.it\/en\/wp-json\/wp\/v2\/comments?post=125655"}],"version-history":[{"count":1,"href":"https:\/\/shop.lanaalpascolo.it\/en\/wp-json\/wp\/v2\/pages\/125655\/revisions"}],"predecessor-version":[{"id":125656,"href":"https:\/\/shop.lanaalpascolo.it\/en\/wp-json\/wp\/v2\/pages\/125655\/revisions\/125656"}],"wp:attachment":[{"href":"https:\/\/shop.lanaalpascolo.it\/en\/wp-json\/wp\/v2\/media?parent=125655"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}